FAQ’s
About
Our Leather
Is your leather real?
Yes, we only use 100% genuine leather. No fake or artificial materials.
What kind of leather do you use?
We use top-grain and full-grain leather, which are known for being strong and high quality.
Will the leather change over time?
Yes! Real leather develops a natural shine (called patina) over time. It makes your item look even better with age.
Is your leather waterproof?
Leather is water-resistant, not waterproof. It can handle a few drops, but it’s best to keep it dry.
Does the leather have a smell?
Yes, real leather has a natural smell. It’s a good sign that it’s not fake.
About
Our Products
Are your products handmade?
Yes, all of our leather goods are handcrafted with care by skilled workers.
Where are your products made?
We make our leather goods locally in Muzaffargarh, Pakistan, using traditional techniques.
Do you offer custom products?
We are working on it! You can message us to discuss custom sizes, initials, or colors.
Are your products for men or women?
We design products for both men and women. Some are unisex too!
Do your wallets fit Pakistani currency?
Yes, all our wallets are made to fit Pakistani rupees perfectly.
Product Care
How do I clean my leather wallet or bag?
Use a soft cloth. For deeper cleaning, use a leather cleaner or mild soap and water. Don’t soak it!
Can I use oil or polish on leather?
Yes, you can use leather conditioner or cream to keep it soft and shiny. Avoid using cooking oils.
What if the leather gets scratched?
Small scratches are normal. You can rub them gently with your finger or apply a small amount of conditioner.
Can I wash leather in water or a washing machine?
No. Never soak leather in water or put it in the machine. It can damage the material.
Common Questions
How can I place an order?
You can order directly from our website or by messaging us on WhatsApp. We’ll guide you through everything step by step.
Can I place an order on WhatsApp?
Yes, you can! Simply message us on WhatsApp at 03024840444 to place your order or ask any questions. We’re happy to assist you there.
How long does delivery take?
All our products are handmade on order, so we take 24 to 48 hours to prepare and dispatch your item. After dispatch, delivery usually takes 2 to 5 working days depending on your location.
Do you offer gift packaging?
Yes! We can pack your order in a gift-ready wrap. Just let us know at checkout or while ordering on WhatsApp.
Do your leather products come with a smell?
Yes, real leather has a natural scent. It’s totally normal and fades with time.
Will the color fade over time?
With proper care, the color stays strong. It may change slightly due to age and sunlight, which adds character.
Exchange & Refund Policy
Do you offer exchanges and refunds?
Yes, we offer a 7-Day Exchange and Refund Policy for all our products, so you can shop with confidence. Please refer to our Return Policy section for detailed steps.
